Shipping Policy

Shipping Policy

Effective Date: September 1, 2025

At Terrene Products, we’re committed to delivering your order quickly, safely, and transparently. This policy explains how we process and ship orders placed on www.xxxxxxx.

1. Where We Ship

  • United States: Shipping available nationwide.

  • Future Expansion: We’re working to add more countries—check back for updates.

2. Shipping Costs

  • Standard Shipping (U.S.): Always FREE on all orders.

  • Flat Rate Shipping: Applies to White Glove and Fragile Item delivery (when required).

  • International Orders: Not yet available.

💡 No hidden fees—shipping costs are clearly displayed at checkout.

3. Processing Times

  • Standard Processing: Orders ship within 1–2 business days (Monday–Friday, excluding holidays).

  • Cut-Off Time: Orders placed before 5:00 PM EST start processing the same day.

  • Weekend/Holiday Orders: Processed the next business day.

4. Delivery Estimates

  • U.S. Standard Shipping: 3–5 business days

  • U.S. Expedited Shipping: 1–2 business days

  • International Shipping: Not currently available

📦 Delivery times are estimates. Weather, carrier delays, or customs (for future international orders) may affect timing.

5. Carriers & Tracking

We partner with trusted carriers including USPS, UPS, and FedEx.

  • Tracking: Every order includes tracking details sent by email.

  • Insurance: All shipments are covered against loss or damage.

6. Delivery Issues

Delayed or Lost Packages

  • If your package is delayed, contact us at support@xxxx or xxx-xxx-xxxx.

  • If tracking shows “delivered” but you haven’t received it, please:

    1. Confirm your shipping address.

    2. Check with neighbors or building staff.

    3. Reach out to us for further assistance.

Damaged Packages

  • Report damage within 7 days of delivery with photos of packaging and items.

  • We’ll arrange a replacement or refund.

Missing Items

  • Report within 7 days of delivery with your order number and item details.

  • We’ll send the missing item(s) or issue a refund.

7. Returns & Refunds

  • Returns accepted within 30 days of delivery.

  • Items must be unused, undamaged, and in original packaging.

  • Return shipping is the customer’s responsibility unless the item is defective or incorrect.

  • Refunds are issued to your original payment method within 14 business days of receiving the return.

👉 For full details, see our [Return & Refund Policy].

8. Incorrect Address

  • Please double-check your shipping details before placing an order.

  • If an order is returned to us due to an incorrect address:

    • We’ll contact you to reship.

    • Additional shipping charges may apply.

9. International Orders (Future)

  • Orders may be subject to customs duties, taxes, and fees.

  • These charges are the customer’s responsibility.

  • Customs clearance can cause delivery delays beyond our estimates.

10. Contact Us

For any shipping questions, our team is here to help:

📧 Email: support@xxxx
📞 Phone: xxx-xxx-xxxx
📍 Address: 672 Carla Avenue, Chula Vista, CA 91910
🕘 Hours: Monday–Friday, 9 AM – 5 PM PT

11. Policy Updates

We may update this Shipping Policy at any time. Any changes will take effect immediately when posted here.